Frequently Asked Questions
A5b: Pickups of public events are taken down by the staff supervising. The truck will arrive 30 minutes after event time has finished. Pickups of semi-public events will be taken down by staff when in public spaces, or if on private property certified volunteers can supervise longer. Backyard parties are usually picked up the following day after deliveries for the next day are completed. The exception to this is if the items you rent are needed for a party the next day in which case your rented items would be picked up the evening of your party.
.A7b: While in use, Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. 100' length extension cord is the longest permitted by NJ law.
A10b Semi-private and public rentals canceled on the day of event will need to pay a staff cost/s before rescheduling the cancelled events which were cancelled less than 24 hours in advance. This is to cover the work the staff did in loading and unloading the truck as well as supervisors who came into work for your event. This money is taken from the deposit at the time of cancellation. This would mean the final balance to be paid will be higher than originally quoted. You would be sent an updated invoice prior to delivering the rescheduled event. All money needs to be paid in advance the day before delivery of your rented items.
Semi-Public is either a private rental held in a hall or park or a school, camp or company rental where ONLY the members of the school, camp, or company participate. This type of rental requires inflatables be supervised by a representative of our company who is presumably better trained. Your staff and family may assist our supervisor to keep costs down. You may opt to supervise games and food machines yourself. The law only applies to amusement rides or inflatables people go on or through.
Public Rentals would be churches, community events and open houses. These require trained, certified, experienced supervision by law and depending on the number of people you anticipate may need additional supervision. Volunteers may assist our staff to help defray the costs.
Basic Supervision costs are included in the Public inflatable ride rentals. Semi-public rentals may be able to have volunteeers complete the online training and supervise their rental items if they have worked with us in the past and the supervisor from previous events feel that the volunteers they use can handle the responsibility.
If any damage occurs please alert us at once so we can remedy the situation.
If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds or allowing larger or older indivduals to jump on inflatables,) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial our contract and complete the online training program so that you can be the trained operator.and aware of all safety and use rules including no flips and no Silly String type products used on or near rental equipment.
When you get some items other items like food machine addons get discounted.
We have a few fun themed packages, ask about them.
A15b: Do you qualify for the Good Neighbor Award? If you do, then yes.
A15c: We also give discounts for repeat customers, and referrals
A15d: There are often secret specials on our social media such as Facebook, Twitter, and others.
While you are on our social media 'Like' us and say something nice about us so we know you stopped by! We appreciate customers who write good things about us, if feels so good!
A15e: Some rentals can reduce costs by using volunteers to assist our professional staff see the 'volunteer' page for more information.
See these items under catefory "Specials and Discounts." Call to discuss them.
A17b; Schools, private Block Parties, and private Company parties are expected to have several volunteers complete the training as well as the person that placed the order.
A17c; Churches, semi private Block Parties, and open company events and public events are all expected to have the person booking the event complete the online training and pay for all supervision as needed by the rental items.
Non compliance with any supervision issues, such as volunteers 'walking away' from their assigned location at their assigned time may require the Volunteer Bond which covers the extra supervision burdan on the staff, and/or the staff may opt to turn off or close down rental items not supervised as indicated on the invoice for the safety of patrons or our equipment. .
Register as a 'NEW CUSTOMER' no matter why you are completed the training.
Use our company phone number 9082221111 when asked for 'rental company phone' to avoid paying fees for training.
If you do not enter this number correctly with no dots, dashes or spaces the program will expect you to pay for training. DO NOT PAY FOR TRAINING. If you pay for training there are no refunds as you did not follow intstructions since you were warned not to pay for training, and that is our arrangement with the training company.
IF the system asks you for money call us instead to avoid fees. We will walk you through the training registration.
Keep all answers as simple as possible. Do not pay, call us if you run into any problems.
You receive a copy of your invoice when you send yourself a quote,
You receive a copy of your invoice when you book with us and receive your receipt, and every time we updated your invoice.
You receive a copy when we send you an estimate of your delivery time for your event.
When emailing us for any reason it is best if you reply to the email we have previously sent you which INCLUDEs the actual invoice as it has all the details we need on the invoice.
You receive a copy of our contract when you send yourself a quote,
You receive a copy when you book with us and receive your receipt, and every time we updated your invoice there is a link included.
You can receive a copy when we send you an estimate of your delivery time for your event.
You can sign and return the contract by email, fax, US Postal mail, or when we arrive prior to setup we need the contract initialed and signed.